Using Cost Benefit Analysis for Enterprise Resource Planning Project Evaluation:

Using Cost Benefit Analysis for Enterprise Resource Planning Project Evaluation:
A Case for Including Intangibles

This paper demonstrates how cost benefit analysis can be
applied to large-scale ERP projects, and that these
methods can incorporate intangible benefits, e.g., user
satisfaction. Detailed information on the business case
utilized by a large computer manufacturer in the decision
to implement the SAP system R/3 is presented.
Techniques that demonstrate how intangibles may be
included in the standard cost benefit analyses follow. The
paper concludes with a discussion on the state of valuing
ERP projects and questions to be answered in the future.