eGovernment is more about government than about ìeî.
The rise of the information society has led to major changes in citizen
expectations and organisational structures, cultures and working processes.
Governments are following suit and adopting information society tools and
working practices to remain responsive to citizen needs. The impact of e-
government at the broadest level is simply better government by enabling
better policy outcomes, higher quality services, greater engagement with
citizens and by improving other key outputs. Governments and public
administrations will, and should, continue to be judged against these
established criteria for success.
eGovernment initiatives refocus attention on a number of issues: how to
collaborate more effectively across agencies to address complex, shared
problems; how to enhance customer focus; and how to build relationships
with private sector partners. Public administrations must address these issues
if they are to remain responsive.
- The eGovernment Imperative, OECD 2003
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