A Case-Study-Based Discussion of Business Process Analysis and Modeling for Re-Engineering Small and Medium-Sized Enterprises

A Case-Study-Based Discussion of Business Process Analysis and Modeling for Re-Engineering Small and Medium-Sized Enterprises

Abstract: This paper discusses various technical problems of business process analysis and
modeling in order to make clear the themes of future study. We are now in the age of an
economic revolution which has brought about by the information technologies and post-
mass production systems. However, the profits of several existing small and medium-sized
enterprises have decreased because they have not kept up with the revolution. Therefore,
we take one of them as an example and discusses the results of an analysis of the business
process of the enterprise.
Key Words: business process modeling, business process analysis, business process re-
engineering, small and medium-sized enterprise
1 Introduction
We are now in the age of an economic revolution called the information technology
revolution. This revolution has been brought about by information technologies such as low-
priced personal computers and the world wide Internet, and by post-mass production systems
such as diversified and small-scale production systems.
However, several enterprises have not kept up with the revolution. In particular, several
small and medium-sized enterprises, although they want to, cannot keep up with the
revolution because of their own limitations.
Therefore, we studied the technology of business process analysis and modeling for re-
engineering small and medium-sized enterprises. As the first step of the study, we took one
enterprise as an example. Then, we analyzed it for a few months. After discussing the results
of the analysis, we made an interim report for further analysis.
In this paper, section 2 outlines the background of the discussion. Section 3 describes the
interim results of the analysis. Section 4 discusses the results.